Reference

ttd4d Privacy Policy for Your Account, Data, Cookies, and Access

Your privacy rules are tied to your account so you can see what we keep, why we keep it, and how to ask for a correction.

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What We Collect and Why

ttd4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We process only the details needed to open, secure, and service your account: your name, contact details, device type, login history, and payment references when you use DANA, OVO, GoPay, or QRIS. Cookies help us keep sessions active, remember language choice, and spot unusual logins. If

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you ask for access, correction, or deletion, we first verify the account owner and then handle the request through the channel you choose. Some records stay with us for security checks, dispute handling, or tax and legal duties, then they are removed or anonymized when the
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retention period ends. Access and eligibility depend on local law and are available only where local law permits. If you need a copy of the policy trail, we can point you to the exact request record in your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How to Reach Us About Privacy

When you want a privacy change, we make the contact path simple.

ACCOUNT SAFEGUARDS

How We Handle Data Requests

Our privacy handling is built around plain account steps, not hidden menus. We record only the details needed for login, payment reconciliation, and support, then keep them for the period required by…

Data capture

We collect account name, contact details, login time, device type, and payment references only when they are needed for service. We do not ask for extra fields that have no role in account access or request handling.

Cookies

Cookies keep your session alive, remember language choice, and reduce repeat logins on mobile or desktop. You can clear them in your browser settings, then sign in again with the same account details.

Session checks

If a login looks unusual, we may ask for a second check through the registered channel. That can happen after a device change, a new browser, or a payment request from a new network.

Account edits

To update your phone number or email, open Account > Personal Details, submit the new field, and confirm the request. We only save the change after the identity match is complete.

Retention

We keep request logs, security logs, and payment references only as long as needed for the account, dispute handling, or legal duties. After that, we remove or anonymize the data where allowed.

Contact path

For any correction or access request, use live chat or email with your username and a clear description of the change. That helps us route the case to the right team faster.

Privacy Questions We Hear Most

These are the questions we hear most when you want to understand what we store and how you can change it. We use account details to keep access secure, keep retention tied to a clear reason, and process requests through the account menu, live chat, or email. If local law limits a request, we say so plainly. That keeps the page practical when you need a fast answer.

We keep the details needed to manage your account, such as your name, contact details, login records, device type, and payment references when you use DANA, OVO, GoPay, or QRIS. Extra data is not requested without a reason.

Cookies help us remember your session, language choice, and recent device sign-in so you do not need to repeat login steps. They also help us spot unusual access and keep the account flow stable.

Open Account > Personal Details or contact live chat with your username and the change you need. We verify the request first, then update the record and confirm when it is saved.

You can ask us to remove data that is no longer needed, but some records stay in place for security, payment reconciliation, or legal duties. We will explain what can be changed.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a request is restricted, we will tell you which part cannot be completed and why.

Use live chat during 09:00-21:00 WIB or email from the address on your account. Include your username and a short description so we can locate the right record and respond clearly.

ttd4d Privacy Policy for Your Account, Data, Cookies, and Access

How to Reach Us About Privacy

How We Handle Data Requests

Data capture

Cookies

Session checks

Account edits

Retention

Contact path

Privacy Questions We Hear Most

01 What personal data do you keep for my account?

02 Why do you use cookies on my device?

03 How do I request a data correction?

04 Can I ask for deletion of my data?

05 Does local law affect my access?

06 Who should I contact about a privacy issue?

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